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BR111 Review - br111
BR111 Review

BR111 Review

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br111


thanks all for your comments and concerns...for the record, lets be fair to the facts, and remember that BR111 has been the leader in the exotic wood flooring market for over 20 years and that several 100s of thousands of happy customers later and millions of square feet installed, its impossible to make everyone happy and be "fair" at the same time. In this period of time, we've indeed honored over $7.0MM in claims, claims of which were not honored by some of our old suppliers, forcing us to continue looking for more reliable sources in regards of more competitive pricing and most importantly quality, where ever that manufacture might have been, one will be very poor minded to think that in today's global economy a company with the size and reliability of BR111 could concentrate the production of its product lines with one single country or supplier, that would make it impossible to offer the variety and quality that has been offered for the past twenty years. that is what we do, find you the best where ever they are and deliver it to your door. "claims" are handled in a technical and ethical way, perhaps the ones here complaining does not fall into those criteria, but should you feel different, please go back to the source you've purchase your BR111 product from and we would be glad to re analyze it for you, if part of the $7MM paid did not include your complain, something might be wrong!
thanks for purchasing our products and sorry that you cannot be one of the many which now enjoy and are a happy owner of one of the best wood flooring ever produced.
thanks


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Comments


oilily says: (4 years ago)
 0
The fact is that BR111 does not stand by their warranty and promises refunds when they don't actually issue them. This company is full of empty promises and is on a downhill trend to bankruptcy. It's sad to see on the Facebook site, the opening of a new store, when that will just continue to suck out money from the hundreds of refunds owed to their customers that they claim they can't pay out because it's not fiscally possible.



oilily says: (4 years ago)
 0
It's sad that the only positive comment is left by someone who works with the company and this company still has the gall to tell their dissatisfied customers that they have been in business over 20 years and that only the dissatisfied leave reviews. Please do your research customers, this company is the ONLY hardwood company that regularly receives poor reviews from their buyers. Ourselves included. Sad that they have not turned themselves around from a dead end.



SCRUBBY says: (6 years ago)
 0
ADD ME TO THE LIST OF VERY UNHAPPY CUSTOMERS...THE PRODUCT IS TERRIBLE THE PLANKS CUP EVERY WINTER...THEY SAY THAT'S NORMAL..THEY ALSO FISSURED ---- THEY SAID MY HOME WAS TOO DRY, HOWEVER, THE INDEPENDENT TECH THE SENT TESTED THE WOOD AND IT WAS WITHIN RANGE....THEN THEY SAID THEY WOULD REPLACE SOME OF THE FISSURED PLANKS BUT THE LAYERS OF APPROVAL MADE IT IMPOSSIBLE FOR ME TO GET THE WORK DONE....BOTTOM LINE IS THEY ARE A TERRIBLE COMPANY TO DO BUSINESS WITH AND THEIR PRODUCTS ARE INFERRIOR.....



josephwalker says: (6 years ago)
 0
It is really informative.
I just want to add one thing that there are various online floors providers such as http://www.Exoticfloorsdirect.com that offer exclusive Hardwood Floors in a affordable price with free shipping.

Br111 Floors



josephwalker says: (6 years ago)
 0
It is really informative.
I just want to add one thing that there are various online floors providers such as http://www.Exoticfloorsdirect.com that offer exclusive Hardwood Floors in a affordable price with free shipping.

Br111 Floors



BR111Complaints says: (7 years ago)
 +1
As you say Daniel let us be fair to the facts. The floor is defective from a NWFA independent inspector that BR111 had sent out. I am not sure if you have dealt with them or if you are a part of there claims department but like you said let's be fair. I purchased BR111 exotic wood flooring because it has been the leader in the exotic wood flooring market for over 20 years and that several 100s of thousands of happy customers later and millions of square feet installed. I do agree it is impossible to make everyone happy but if a "claim" is deemed correct from the independent inspector and not honored by the manufacturer how does that make sense to you? The "Claims" department are there to verify each claim is in fact genuine to protect the company from fraudulent claims. I don't see why a product claim which is deemed genuine would not be honored, do you? I am sure there are claims which are false due to outside factors that are not a part of the product. I am sure BR111 has a team in there claims department which are aware of this and how to deal with this. The fact in which they have honored over $7.0MM in claims shows they were in the business of making the consumer happy but that was then and this is now. This is a claim that has been sent direct to BR111. I am not the only one on this site or others that have had a similar issue. I am not sure of there claims, nor can I comment that there's are genuine all I can comment on is mine and I have the documentation to prove it if anyone questions it.

Quote "One will be very poor minded to think that in today's global economy a company with the size and reliability of BR111 could concentrate the production of its product lines with one single country or supplier, that would make it impossible to offer the variety and quality that has been offered for the past twenty years.". Daniel on this statement I agree that in this global economy and economic struggle that manufacturers need to make a change in order to stay on top and offer there product at a cost of which they can make profit and also sustain quality, but where does that leave the consumer with damaged/defective flooring? Is the consumer who is also in this volatile economy responsible to pay for a product to be removed/replaced by the defective product manufacturer? How does this make any sense? You're making valid points towards the BR111 company but let's be "fair", what's right is to honor a warranty which is sold with a product especially after their independent NWFA inspector deemed the product to be defective. Don't you agree?

Quote "claims" are handled in a technical and ethical way, perhaps the ones here complaining does not fall into those criteria, but should you feel different, please go back to the source you've purchase your BR111 product from and we would be glad to re analyze it for you, if part of the $7MM paid did not include your complain, something might be wrong!"
Daniel I am here reviewing (complaining) here not about the product but in fact a genuine claim not being honored. Are you suggesting that I am not adhering to the technical and ethical aspects of this claim? I don't believe that the BR111 product is all defective, just my floor. I am not stating that BR111 doesn't sell excellent exotic hard wood flooring. What I am stating is that they haven't honored their warranty on a product which is warranted and has been deemed defective by there independent inspector. As for there happy customer I know they have them, it is one of the reason's I had purchased there product, but unfortunately with the long drawn out claim and lack of honored warranty I am not a happy customer and I am sharing what I have gone through with potential buyers. If I would have known this prior to my purchase and realized other buyers who've had genuine claims were not honored I would have not purchased this flooring. There are always two sides to a review, good or bad and that's just to be fair.




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