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BR111 Complaint - Won't honor their warranty and won't return phone calls - Hardwood floor
BR111 Complaint

BR111 Complaint

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Won't honor their warranty and won't return phone calls - Hardwood floor


I purchased a Brazilian Cherry floor from these bastards. It was professionally installed according to specifications, including the temperature and humidity. Wiithin 2 months, the flooring developed longitudinal cracks. I got in touch with the company, and the had a consultant contact me by phone. The company denied my warranty claim because the consultant had said in his report that he *thought* that environmental conditions might have had something to do with the cracks. The company has refused to even talk with me about my claim. They won't return e-mails or phone calls. I've threatened to take them to court, and that threat wouldn't even elicit a returned phone call. They're the worst people to deal with. At this point, I wouldn't have another BR-111 floor in my home if the company were to give it to me for free!


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