BR111 Complaint

BR111 Complaint

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Do not Buy this product


I've had my BR111 floor installed now for 5 years and had a product claim that did not get honored as well this year. I also dealt with the president or so he said he was. With his tone I highly doubt it was him but his name correct in the other reviews on here. I had installed over 1400 sq ft of Brazillian Cherry and it looked amazing the first day. I am so dissatisfied with this flooring that I can hardly speak. This floor is getting dings and deep scratches the very first day. Dining room chairs, dropping things, moving the fridge (with cardboard under it) has all caused deep scratches. I understand scratches can happen which I am aware of but deep grooved scratches which shouldn't be the case for this type of wood. (Brazillian Cherry is one of the hardest woods, or so the salesman told me.)

This is my 2nd floor in this house (with the same fridge and dining set). The other real wood didn't have a single scratch when I took it out. This floor is not durable. It will look like crap very quickly unless you plan to place a rug on it. I will say this though, there website now looks very well made and the pictures and marketing make it sound like an amazing product, just don't be shocked when your floor looks like crap after a new months or a few years. Don't expect any sympathy from the so called president as I have yet to get my floor replaced. I'm sure I'll end up eating this cost and replacing it myself but hope fully this review gets out to you here and makes you aware of this product from this company.


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Comments


ak123 says: (6 years ago)
 0
I have been working with br111 claims department for more than a year and I have the e-mail documentation to prove it. My floor is breaking apart and all the stair nosing is splitting or totally broken on two stair cases. First they said they would honor the warranty and that I could work with ANYONE to install. They put me through a VERY LONG and painful process in order to get the product. They asked for a labor bill. I sent the labor bill in many times. They kept not responding or saying they did not get it. I have worked with more than 4 reps over the past year. In July they told me they could not honor the warranty because it was due to faulty install. I had install at Lowes. Lowes is now working with them to try to get them to warranty and they called BR111 and the BR111 said they would not honor the warranty and laughed at the Lowes rep!!!!! They laugh at you when you call for warranty issues after a year!!!! CRAZY AWFUL COMPANY!



ak123 says: (6 years ago)
 0
I have the EXACT same issue. I have been working with br111 claims department for more than a year and I have the e-mail documentation to prove it. My floor is breaking apart and all the stair nosing is splitting or totally broken on two stair cases. First they said they would honor the warranty and that I could work with ANYONE to install. They put me through a VERY LONG and painful process in order to get the product. They asked for a labor bill. I sent the labor bill in many times. They kept not responding or saying they did not get it. I have worked with more than 4 reps over the past year. In July they told me they could not honor the warranty because it was due to faulty install. I had install at Lowes. Lowes is now working with them to try to get them to warranty and they called BR111 and the BR111 said they would not honor the warranty and laughed at the Lowes rep!!!!! They laugh at you when you call for warranty issues after a year!!!! CRAZY AWFUL COMPANY!




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